Privacy Policy

1. Purpose of this policy

This Privacy Policy explains how CoreXalance (Pty) Ltd collects, uses, stores, shares and protects personal information when people use this website, complete a diagnostic or enquiry, request information or otherwise engage with CoreXalance.

2. Information we may collect

Depending on the interaction, this may include:

• name, surname, role and organisation;
• email address, telephone number and preferred contact method;
• website and business or programme information;
• answers supplied in the Business Diagnostic, LLL enquiry or Digital Product enquiry;
• messages, supporting information and communication history;
• technical and security information generated by the live hosting environment, such as IP address, browser/device information and server logs; and
• cookie or analytics information where those tools are enabled on the production website.

3. Why we process information

CoreXalance may process personal information to respond to enquiries, assess business needs, provide requested diagnostic results, prepare or discuss mandates, manage client and prospect relationships, administer the website, maintain security, comply with legal obligations, keep business records and — where lawful — communicate relevant CoreXalance information.

4. How information is obtained

Most information is supplied directly by the person using the website. Some technical information may be generated automatically by hosting, security or analytics services used by the live website.

5. Sharing and service providers

CoreXalance may use carefully selected service providers for hosting, email, security, analytics, document delivery, forms or other operational services. Personal information will only be shared where reasonably necessary for the relevant purpose, required by law, or otherwise permitted under applicable law.

6. Cross-border processing

If a production technology provider processes information outside South Africa, CoreXalance will address cross-border processing in accordance with applicable requirements and the safeguards applicable to that service.

7. Retention

Information will not be kept longer than reasonably necessary for the purpose for which it was collected, contractual or business record requirements, dispute management, or legal and regulatory obligations.

8. Security

CoreXalance will use reasonable technical and organisational safeguards appropriate to the information and the production systems in use. No internet-based system can be guaranteed to be completely secure.

9. Your choices and rights

Subject to applicable law, a person may request access to personal information held about them, request correction or deletion where appropriate, object to certain processing, withdraw consent where processing is based on consent, or raise a complaint.

10. Direct marketing

CoreXalance will only use contact information for direct marketing where there is a lawful basis to do so, and marketing communications will provide a practical way to opt out where required.

11. Third-party links

This website may link to third-party websites or research sources. CoreXalance does not control the privacy practices of those third parties.

12. Changes

This policy may be updated when the website, services, technology or legal requirements change. The current version will be published on this page.

This page is part of CoreXalance's launch-preparation legal layer. It should be reviewed against the final production technology, service providers and company particulars before publication.